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Subscription Management

Subscriptions displays a set of action buttons below each subscription’s details on the My Account > View Subscription page. A subscriber can use these buttons to:

  • Cancel or Suspend an active subscription
  • Reactivate a suspended subscription
  • Resubscribe an expired or canceled subscription
  • Pay for a renewal order when the automatic recurring payment failed or the subscription uses manual renewals
  • Change the Payment Method used for automatic recurring payments
  • Change Address for subscriptions which require shipping

If you need to make a change to or would like to cancel this subscription, please visit your account page: subscription(s)

Change Payment Method

The Change Payment Method button can be used update the payment method for future recurring payments, e.g., When a  credit card expires, or you want to use a different credit card than the one currently on file.

Change Recurring Payment Process

To change the payment method used for a subscription:

  • Select the Change Payment Method button next to a subscription.
  • Enter the new payment details on the Checkout > Pay page.
  • Submit the Checkout > Pay form and returns to the My Account page where a confirmation message says that the payment method has been updated.
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